Privacy Policy

bincollection.london is a service of Capital Recycle Ltd. This policy covers your use of the bincollection.london website and the services ordered through it.

1. Introduction

Capital Recycle Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or otherwise interact with us. By using our website or services, you agree to the collection and use of your information as outlined in this policy.

2. Information We Collect

We collect and process the following types of information:

Personal Data: This includes, but is not limited to, your name, email address, phone number, business name, and postal address, which you provide when booking a service, submitting an inquiry, or signing up for a newsletter.

Technical Data: We automatically collect information about your visit to our website, including IP address, browser type, operating system, and pages visited. This helps us improve website functionality and user experience. When you submit our quote form, we also record how you reached us (for example the advertising campaign or search link you arrived from) so we can respond appropriately and measure our advertising.

3. Payment Information

We do not collect or store any payment card details directly. Payments are securely processed through third-party providers:

• Zettle by PayPal: For card payments or payment links embedded in invoices.
• Stripe: For secure online card payments.
• GoCardless: For managing direct debit payments.
• PayPal: For direct payment links embedded in our invoices.
• Wise: For international payments or transfers via direct payment links.

All payment processors are PCI-compliant, ensuring the highest standards of security for payment data. For further information, please review the privacy policies of Zettle, Stripe, GoCardless, PayPal, and Wise.

4. How We Use Your Data

We use the data we collect for the following purposes:

• To provide services: Personal information is used to fulfil your waste removal requests and manage service agreements.
• Customer Support: We use your contact details to respond to inquiries, provide quotes, and offer customer support.
• Payment Processing: Your payment information is securely processed through Zettle, Stripe, PayPal, Wise, or GoCardless, ensuring that all transactions are compliant with industry standards.
• Website Improvement: Technical data helps us analyse site traffic and user behaviour to improve functionality.

5. Cookies

Our website uses cookies to enhance the user experience. Cookies are small files stored on your browser that help us track website activity and preferences. You can adjust your browser settings to refuse cookies or notify you when cookies are being used.

6. Data Sharing

We do not sell or share your personal information with third parties, except in the following cases:

• Service Providers: We may share your data with trusted third parties such as payment processors, our customer relationship management system, IT service providers, and marketing agencies, who assist us in operating our business.
• Legal Obligations: We may disclose personal information if required by law, such as to comply with a court order or legal process.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes encryption, secure servers, and regular security assessments. However, please be aware that no method of transmitting or storing data is 100% secure.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the data we hold about you.
• Rectification: You can request corrections if your personal data is inaccurate or incomplete.
• Erasure: You can request the deletion of your personal data under certain circumstances.
• Restriction: You can request that we limit the processing of your personal data in specific situations.
• Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
• Data Portability: You can request that we transfer your personal data to another service provider in a machine-readable format.

To exercise any of these rights, please contact us at office@capitalrecycle.co.uk or call us at 02071014003.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying legal, accounting, or reporting requirements. Once the data is no longer needed, we securely delete or anonymize it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review the privacy policies of those websites before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and if significant changes are made, we will notify you by email or through a notice on our website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Capital Recycle Ltd
124 City Road, London EC1V 2NX
Email: office@capitalrecycle.co.uk
Phone: 02071014003